FAQ + Policy

This is the place for all those common questions, and a bit more info on how we run our shop.

New Projects

What information should I include in my custom art request?

Please give me as much information as you can on the scope of the project. Send as many high quality reference images for portrait requests. Let me know if you are trying to stick to a certain budget. If it is required by a certain date.

What do you charge?
Every project is totally unique, please contact me with your project details to receive your quote. The more information I have, the more accurate the quote will be. 

Do you design tattoos?
Yes I do, but I am pretty specific to the types of tattoos I will design. Take a look at your local tattoo artists as well to see who you'd like to get your tattoo from, and see if they would prefer to design their own instead of using my design. Please note: they know what looks best on your skin, I know what looks best on paper.

Will you draw my pets, or a family portrait?
Yes, although I prefer drawing the fluffy members of your family! 

I love your work, is there a way to support you?
You can support me on Patreon with a monthly subscription to get early access to art, exclusive content, and special sales. You can support me for free by following me on Instagram, Facebook, Twitter, and subscribing to my monthly newsletter

Do you provide financing / payment plans?
Yes, please ask!


What materials do you use to make your art?
I always pick the highest quality fine art brands (I did work in an art store for 5 years!). Staedtler pencils, mechanical pencils, erasers. For pens I use Staedtler pigment liners, and Copic markers. Acrylic paints are Golden brand. I also use M Graham oil paint. Most of my brushes are Gold Sable series. Stabilo Carbothello and Faber Castell brand for my chalk pastels. Paper varies on the medium, but my favourite for pen and ink work is Bristol. 

How do you digitize your artwork?
I either scan the artwork (if 8x10" or under) at 2000 dpi or higher, or take a photo with my full format mirrorless camera (Sony A7ii), and process in Adobe Photoshop. Digital illustrations created using Procreate and Apple iPad pro. 

Who prints your work?
I love these local and Canadian print shops! My greeting cards are printed by Capital Colour or DD Productions in Edmonton, AB. Archival fine art prints are printed at Vivid Print or River Valley Print Co. in Edmonton. Stickers are printed by River Valley Print Co. or Jukebox Print in Vancouver. 


How long does it take you to finish your artwork?
Sketches are done within a day, drawings are done within 2-3 days, and paintings can be 3 weeks or more. The more detailed, complex, or larger it is - the longer it takes. Prioritized and scheduled by first-come-first-serve unless rushed (additional charges may apply).


Do you teach art?
Yes I do! I've taught classes (max 5 people), private tutoring, and children above 10 years old. I plan on doing a virtual art night, or recording a tutorial one of these days!



What is your processing time?
The time I need to prepare an order for shipping varies. Cards, prints, and originals take approximately 2-3 business days to prepare to ship. Framed and paintings on stretched canvas can take 2-5 business days to prepare for shipping - they require more packaging. Frames that I don't currently carry stock on can take 1-2 weeks for processing. To process your order for pick-up or delivery takes about 1-2 business days.


When do you ship orders?
Orders are shipped via Canada Post or delivered to Edmonton customers every Monday. My schedule only permits me to process orders once a week, so please be patient. If you place an order for pick-up, they will be available most days between 9:00 am and 6:00 pm. Please contact me to schedule your pick-up to make sure I will be available at that time.


How do you calculate shipping?
I currently charge a flat-rate of $5.00 for shipping in Canada of my prints. Framed products are pick-up or delivery only for now - apologies for any inconvenience. I am working on opening up to sell to the USA and internationally as well.


What do you use for packaging?
I use eco friendly packaging as often as possible. I use paper stay-flat mailers, and clear recycled plastic packaging for all original drawings and prints. Making sure your artwork isn't damaged from humidity. 


Return Policy

I accept cancellations within 4 hours of ordering. If it is longer than that, please contact me directly.

Returns & exchanges
I do not accept returns or exchanges. If your order is damaged, or hasn't been received within the estimated shipping date, please contact me and I'll do everything I can to remedy the situation.

Terms of Service

Available here: http://www.robingooddesign.com/terms-of-service


I'm working on a more comprehensive Q&A page. Until then, please contact me if you have any questions, thanks!